Zesu Policies

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect:   

 Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment information.   

Usage Data: We may collect information about how you use our website, including your IP address, browser type, and browsing history.  

How We Use Your Information:

Processing Orders: We use your information to process your orders and fulfill your purchases.

Communication: We may use your contact information to send you order confirmations, shipping updates, and promotional offers.

Improving Our Services: We analyze usage data to improve our website and products.

Marketing: With your consent, we may use your email address to send you marketing communications.

Information Sharing:

We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors and shipping carriers. We will only share the necessary information to fulfill the specific purpose.   

Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.   

Your Rights:

You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.   

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any significant changes.   

Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at zesuinnovations@gmail.com

Here at Zesu, we want you to be completely happy with your purchase. If for any reason you’re not satisfied, we offer a hassle-free return policy for a full refund within 7 days of delivery if product is not damaged.

How to Make a Return:

  1. Initiate Your Return:
    • You can easily submit a return request through our website by emailing us at zesuinnovations@gmail.com.
  2. Return Approval:
    • Our team will review your request and get back to you within 3-5 business days.
    • Once approved, we’ll provide you with a return shipping label (for non-damaged items – see below).
  3. Return Your Purchase:
    • Carefully repack the product(s) in its original packaging, including all parts, freebies, and your original receipt.
    • Ensure the product(s) are securely packed to avoid damage during return shipping.
    • Schedule a pick-up using the provided return label (if applicable) or ship the product back to our warehouse address (provided upon return approval).

Important Conditions:

  • To qualify for a full refund, the product(s) must be returned within 7 days of delivery in unused and original condition, with all parts and freebies included.
  • Customers are responsible for the return shipping costs for non-damaged items.
  • In case of damaged products received, Zesu will cover the return shipping costs.
  • Refunds will be processed upon successful inspection of the returned product(s) and confirmation that they meet the return criteria.

Refund Processing time:

We strive to process all returns promptly. Please allow 5-7 business days for your refund to be reflected in your original payment method.

For any questions or concerns regarding our return policy, please don’t hesitate to contact us at zesuinnovations@gmail.com.

By following these simple steps, you can easily return your Zesu purchase for a refund.

 
 

This website is operated by Zesu Innovations. Throughout the site, the terms “we”, “us” and “our” refer to Zesu Innovations. Zesu Innovations offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.    

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.   

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.   

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. Zesu Innovations does not warrant that the use of any products will be free from any harm or injury. Zesu Innovations shall not be liable for any damages arising from the use of its products.  

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.  

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, 1 by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments 2 that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, 4 obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware.

Pan India Shipping on all orders.

Dispatch Time:

5-7 business days. Peak seasons or certain locations may take up to 10 business days.

Shipping Confirmation:

Once your order is dispatched and handed over to the courier, you will receive an email/text with the tracking number and how to track your shipment.

Shipping Charges:

Charges will be displayed at the checkout page before you place your order.

Note:

  • Delivery times may vary based on your location and shipping method.
  • We are not liable for any delays due to unforeseen circumstances like weather, natural disasters or logistical issues.
  • For any queries on your shipment please reach out to zesuinnovations@gmail.com.

You can cancel the order within 48 hours from the time the order is placed without any issues.